If you are not satisfied with the performance of your AirOasis product within the first 90 days of the date of your original purchase or by the performance of any other product you have ordered within the first 30 days, you can return that product for a refund subject to the conditions listed below.
Note: Shipping charges and costs are not refundable and the customer is responsible for the cost of all return shipping required to return their product/s by FedEx, UPS or USPS.
The initial (ship to customer) shipping, handling and processing charges shall be deducted from the refund subsequently due to a customer for any returned products. All products other than the AirOasis air purification products and only those products sold from this internet web-store shall be covered by the 30 day satisfaction guarantee described above. The warranties and guarantees offered by Ameripure Technologies contained on this page and will be considered the legal and binding document governing returns and refunds for product purchases. By your purchase from this website you are agreeing to the terms detailed by the policies and procedures stated on this page.
All returns are required to have a Return Authorization Number (RMA) clearly displayed on the shipping label and the outside of the box or container housing the returned item. Returned products will not be accepted by Ameripure Technologies unless the authorized RMA has been issued and appears clearly on the shipping label and the top and/or sides of the box containing the returned item. A request for a (RMA) number shall be made by both firstname.lastname@example.org and by calling our Customer Care number: 1-877-281-1967 to verbally notify our sales department of your intentions. Our Customer Care consultant shall instruct the customer at the time of call. These procedures are required to acquire the necessary RMA number by corporate email. The email sent by the customer to Ameripure will serve as official notification to Ameripure Technologies LLC of the customer’s desire to return their unit for a refund. An e-mail confirmation return acknowledgement from Ameripure Technologies to the customer will be required in order to provide the customer and corporation with both a legal time and date stamp of the notification. This is to insure fair and accurate refund processing for both customer and the corporation. Ameripure Technologies will provide the customer with the necessary instructions to return the unit properly in the customer’s confirmation email.
Before processing any refund, Ameripure Technologies reserves the right to test and evaluate the condition and proper mechanical function of units returned for refund. In order to allow proper time to test and appraise returned units, Ameripure Technologies will be afforded a 20 day evaluation period from the date of return delivery. This period begins the day the returned product arrives at our warehouse. The shipping company, i.e. FedEx, UPS, USPS or DHL etc., handling the return will provide the official time stamp for this process. Any unit/s deemed unacceptable and unfit for resale by Ameripure Technologies shall be returned to the customer without refund or recourse on the part of the customer.
Policies & Procedures Regarding Cancellations:
In the event that a customer cancels an order after the order has been shipped, that customer shall be responsible to insure that the order has be returned safely to Ameripure Technologies. All costs associated with the order’s shipment, both to the customer and return to Ameripure, will be borne by the customer and deducted accordingly from the credit due customer by Ameripure. The credit due said customer will be applied within the 30 day period after receipt of returned item/s by Ameripure in accordance with policies and procedures established by the Major Credit Card Companies. Credits/Refunds will be made by check or credit card within that 30 day period at the discretion of Ameripure Technologies.
A check or credit to card will be issued for the refund based on the following conditions:
(A) The returned item must be received in 100% saleable condition with all original boxes, carton, packing, manuals, warranty cards and originally included paperwork. If any of these aforementioned items are not included with the returned unit and the product has not been returned in 100% saleable condition as estimated by the Ameripure Technologies technical department, a 25% restocking fee shall be assessed.
Returned in 1 to 30 days from the ship date:
A refund of purchase price shall be made provided all conditions contained in paragraph (A) above have been met.
Returns from 31 to 60 days from the ship date:
85% of the purchase price will be refunded as long as the conditions in paragraph (A) have been met.
Returns from 61 to 90 days from the ship date:
*Any item returned without a RMA number will be refunded at 50% of the purchase price. All shipping costs associated with the return of a unit for refund shall be the sole responsibility of the customer, including but not restricted to the charges incurred for a delivery refusal.*